George Downing Estate. An urban community site.

This website has been created by estate residents as a result of residents meetings and engagement with the wider community, to share information, local knowledge and resources. Helping us care for our estate and connecting and empowering our community.

Resident meetings

Residents gather roughly once a season in the Boiler House to discuss issues and share thoughts and ideas.

The next meeting will be Winter 2025/6. More details on the meetings page.

Estate management issues The estate residents group was formed in 2021 in response to long-standing frustrations with Southern Housing’s lack of presence, poor communication and limited action on persistent issues affecting the estate.

For a number of years, residents have faced delays in repairs, inconsistent quality of works and unresolved communal problems. Common issues - such as leaks, faulty lights, lift failures and insecure doors - have often remained unresolved for months or even years, often leading to bigger problems down the line.

Without clear communication or a single point of contact, residents have frequently been forced to act as project managers, tracking progress, escalating problems and chasing contractors for basic information.

Residents now connect to share updates and strategies, working with local Councillors and the Mayor’s Office, building connections with Southern Housing at different levels and raising complaints with Southern Housing and the Housing Ombudsman when necessary.

The recent introduction of the Local Link model, an area-based team with a dedicated manager, has led to improved communication and a more consistent presence on the estate.

In November 2025, a panel of residents joined team members on a detailed walk-around, inspecting communal areas and discussing issues across the estate. Encouragingly, in the weeks following there has been a noticeable increase in longstanding issues being addressed. We hope this is a sign that more improvements are coming.

The Boiler House

COMMUNITY SPACE

The Boiler House is a well loved, multi use community space in the middle of George Downing Estate.

Southern Housing walkabouts with residents

DECEMBER 2025

Over the past two years residents have been working with Southern Housing to arrange walkabouts of the estate, as recommended by Southern Housings Director of repairs and estate transformation.

Walkabouts enable us to speak directly with Southern Housing, giving them a clearer idea of the estates unaddressed and reoccurring problems and pointing out specific issues.

More info and summaries of the walkabouts here.

Resources for older residents

WE NOW HAVE A PAGE WITH RESOURCES FOR OLDER RESIDENTS.

Please have a look and share with anyone who may find it useful. We welcome feedback and suggestions.

Green George Downing🌿

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