What do you need to know?

Maintenance queries

The estate is managed by Southern Housing and any maintenance issues are their responsibility. Day to day maintenance work is carried out by Axis or directly by contractors.

For more information about procedure and contact information see the estate management section below.

Waste & recycling

There are waste, mixed recycling, garden waste and food waste stations dotted through the estate. There is a clothing and textiles unit in the bin space between the old and new low blocks.

Large item collection should be arranged with Hackney Council bulky waste collection. To report issues such as fly tipping go to Gov.uk

Crime & anti-social behaviour

The Police are the main port of call for reporting crime or antisocial behaviour. Call 101 to report an issue, or via their website. More details in contacts.

Any issues on the estate that either result from or enable anti-social behaviour, such as security door issues, lighting, etc should be reported to Southern Housing directly.

Car and bicycle parking

Estate parking is managed by Sippi. For a parking permit, contact Southern Housing.

Free street parking available nearby, except Mon–Fri, 10am–12pm, when permits are required. Street parking permits are available from Hackney Council.

Bicycle parking on the estate is limited. You can register for an on-street cycle hangar through Hackney Council.

Local council

Our estate falls under Hackney Council. Our electoral ward is Cazenove. We have three ward councillors, Emma Neath, Charlie Lawrie and Ian Sharer.

Council contact details can be found on the contacts page.

Contact details

Contacts and details for estate management (Southern Housing) are listed in the section below.

This website also includes a contacts directory.

Get in touch if there are any other contact details you think would be useful to include.

Estate Management

Southern Housing

  • Customer Service Centre
    0300 3031066
    hello@southernhousing.org.uk

    Further details on the Southern Housing website contact us page

  • Check your account and make payments. Book and manage repairs
    Update your tenancy information
    Access services and contact form.

    portal.shgroup.org.uk

  • Local Link, Southern Housing
    Jemma Robertson

    Estate Services Manager
    Dean Bowry

    Contracts manager
    John Culleton

    Surveyor
    Trisha Godwin

  • Southern Housing Complaints Department

    Complaints process

    Email your complaint to hello@southernhousing.org.uk

    Or call on: 0300 303 1066

  • Southern Housing have started to provide access to a range of resources on their website that may be helpful to residents.

    Resident resources

Click to expand ⬇︎

Procedures

To report an issue or repair, or to raise a formal complaint, follow the steps below.

If you have any other tips or suggestions for ways residents can become more effective within the Southern Housing system, please get in touch or join us at the next residents meeting.

Reporting an issue


The first step in reporting an issue is to contact the service centre. You can call them on 0300 303 1066 or email them at hello@southernhousing.com.


It’s helpful to ask for a reference number. Make a note of it and include it in all your correspondence. 

Raising a complaint


If you’re not happy with the response or level of action your issue is receiving, you can raise a complaint with Southern Housing. You can raise a complaint either by calling the service centre, email, or by writing to them. 

There are two stages to a complaint process with Southern Housing:

Stage 1 Southern Housing will acknowledge your complaint within five working days and aim to respond within 10 working days. 

Stage 2 If you’re unhappy with their decision from Stage 1 you can ask them to review the complaint, after their response they have 20 days to review. 

Escalating a complaint


If unhappy with the Stage 2 response you may wish to elevate your complaint beyond Southern Housing.

Options include:
The Housing Ombudsman
Local Councillors
Local MP

Contact details for all of these can be found here: https://georgedowning.estate/contacts

Emergency hazards, damp, mould and leaks.

By law, Southern Housing must now meet strict timeframes when serious health and safety issues are reported in residents’ homes:

We’ve added a page to this website to help with this.

VISIT

Useful contacts

This site includes a directory of useful local contacts. Please let us know if there are any other contacts you’d like so see here.

View