What do you need to know?

Maintenance queries

The estate is managed by Southern Housing and any maintenance issues are their responsibility. Day to day maintenance work is carried out by their contractors United Living.

For more information about procedure and contact information see the estate management section below.

Waste & recycling

There are waste, mixed recycling, garden waste and food waste stations dotted through the estate. There is a clothing and textiles unit in the bin space between the old and new low blocks.

Large item collection should be arranged with Hackney Council bulky waste collection. To report issues such as fly tipping go to Gov.uk

Crime & anti-social behaviour

The Police are the main port of call for reporting crime or antisocial behaviour that’s taking place. Call 101 to report an issue, or via their website (links above) or twitter. More details in contacts.

Any issues on the estate that either result from or enable anti-social behaviour, such as security door issues, lighting, etc should be reported to Southern Housing / United Living directly.

Car and bicycle parking

To obtain estate car parking permits use this online form to contact Southern Housing.

There’s free street parking on nearby roads (except Mon-Fri 10am-12pm at which times permits are required). Street parking permits can be purchased from Hackney Council.

There’s limited bicycle parking space on the estate but it’s currently at capacity. You can register for a space in on-street cycle hangars via Hackney Council.

Local council

Our estate falls under Hackney Council. Our electoral ward is Cazenove. We have three ward councillors, Sam Pallis, Patrick Pinkerton and Ian Sharer.

Council contact details can be found on the contacts page.

Contact details

Contact details for estate management (Southern Housing) are listed in the section below.

This website also includes a contacts directory.

Get in touch if there are any other contact details you think would be useful to include.

Estate Management

Southern Housing

  • Customer Service Centre
    0300 303 1061
    service.centre@southernhousing.org.uk

    Further details on the Southern Housing website contact us page

  • Check your account and make payments
    Book and manage repairs
    Update your tenancy information
    Access services and contact form

    portal.shgroup.org.uk

  • Estate Manager
    Billy Blankson
    billy.blankson@southernhousing.org.uk

    Home Ownership Property Manager
    Elsa Caldeira
    elsa.caldeira@southernhousing.org.uk

    Surveyor
    Trisha Godwin
    trisha.godwin@southernhousing.org.uk

  • Estate Care Team / Caretakers

    Gardening Team

    Building Maintenance

    Fire Safety

    Cyclical Decorations
    Manage the redecorating undertaken every five years or so

    Asset Management
    Responsible for big projects, like new kitchens

  • Southern Housing Complaints Department

    Complaints

  • Southern Housing have started to provide access to a library of information that may be helpful to residents.

    This includes a breakdown of their intentions for resident involvement, newsletters and project reports, as well as information and findings from resident panel meetings.

    Resident Involvement Library

Click to expand ⬇︎

Procedures

If you need to interact with estate management some of the points below might be helpful. Through residents sharing experiences and knowledge we can all become more effective within the Southern Housing system.

If you have any other tips to contribute that you have found helpful, please get in touch or share them at the next residents meeting.

  • Reporting an issue

    The first step in reporting an issue is to contact the service centre. You can call them or email them.

    It’s worth identifying the department that your complaint falls under and asking to speak to the relevant officer / manager. If you’re not able to speak to them directly you can ask that a message be left for them.

    There is a list of departments and relevant officers in the estate management section above.

    It’s also helpful to ask for a reference number. Make a note of it and include it in all your correspondence.

  • Raising a complaint

    If you find that time passes and you’re not happy with the response or level of action your issue is receiving, you can raise a complaint with Southern Housing.

    You can raise a complaint either by calling the complaints line, filling in the message form, or by letter. Details are linked in the estate management section above.

  • Escalating complaint

    If you don’t get feedback or results that you find acceptable you may wish to elevate your complaint beyond Southern Housing.

    Options include:
    The Housing Ombudsman
    Local Councillors
    Local MP

Observations & responses letter from Southern Housing

Residents received a letter recently from Southern Housing, including a segment responding to concerns that have been raised about estate maintenance and management, particularly regards contractors.

You can read it here.

Observations & responses

Damp, mould and leaks.

Growing problems with damp, mould and leaks are now being prioritised by Southern Housing. They are seeking to gather information from residents to properly address the situation.

We’ve added a page to this website to help with this.

Useful contacts

This site includes a directory of useful local contacts. Please let us know if there are any other contacts you think might be helpful.