February residents meeting 2022
Summary
February residents meeting
Wednesday 9th February 2022
Review of last meeting
Update to group of phone call with Lisa Worth (GD Building services manager)
Transparency - communicated that we want more transparency over charges outside of Service Charge, more notice, better understanding of planned works - SH acknowledged there is a list of outstanding jobs and that sometimes SH is not good at communicating internally about when works get carried out (can happen without Building Services manager being informed)
Agreed to share outstanding Jobs list with GDRA so we can better understand what is being planned and track progress - in progress
Lighting issues - specifically on estate
Safety in general - raised this as an ongoing issue - CCTV mentioned, signage, lighting
Offer from Southern Housing to have a representative from each block to Walkabout and discuss issues with Building services manager and Surveyor
Need for more specific examples of issues, what, when, where. This can form the basis for a shared document of ongoing repairs, process and schedule
Leaks - specific examples, times, places, photos so we can track - communicated that often SH try and make it individual responsibility when leaks often originate form places outside of peoples properties
Cleanliness overall - need specific examples that SH can raise with cleaning team
Gardening - as above specific examples that can be raised with Gardening team
Lifts - contract only covers maintenance and not parts - communicated the desire for more transparency over what is covered by contracts and how often maintenance takes place and what is done.
Invoices for specific works chargeable outside of Service charge where possible will be shared with us so we can understand better costs (see attached for LED panels for the tower blocks)
Agreed on a regular call with Lisa Worth and Rich Holman prior and after each GDRA meeting to track progress on issues raised
Meeting notes
Need for an action plan for walkabout - what are the top issues, can they be categorised?
Delivery numbers - a big issue for residents in 67, 68, 68. Need better signage.
Representatives of each block (tower 1, tower 2, 67, 68, 68, lower block, houses) are able to meet with Lisa Worth and Surveyor to talk about specific issues. Maureen and Nat indicated they would be interested in doing so for the South Tower Block - Lisa has asked Contracts Manager to arrange
Google drive - somewhere we can keep documents and other resources
Discussion around safety in general, CCTV, Lighting, Police engagement. Encouraged residents to raise ASB issues with police. Desire for more engagement with MPS Cazenove Police to raise issues directly affecting the estate. Longer term issue, would like to explore what options we can do, costs for CCTV or other possible deterrence. People partying in communal areas.
Newsletter - maybe two a year with updates, paper based to get to the widest number of residents.
Sand on estate, not cleaned up for months
Lighting - we want an action plan for solving the problems with lighting going out. Will aim to record times, places to communicate with SH
Broken door glass north tower block (now fixed)
Cleaners, do what they report get logged anywhere, can we get access to these reports?
Gardening not tending to greenery in front of both tower block
Bike shed - need new lock and keys
No.5 plumber for washing machine - SH not replied to request
Block 69 - guttering leaves - issues.
April rent - what are the increases likely to be
Keates estate:
Vehicle gate broken for 5 months
Gardening not tending to Keates estate (share gardeners)
Lights on 24/7
